Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, include your item in its original packaging along with the original receipt or proof of purchase. All merchandise returned for exchange or refund must be in perfect saleable condition.

To start a return, you can contact us at nocturnalnest1@gmail.com. Once your item is eligible for a free return, a shipping label is mailed to you on your registered email, which includes the instructions on how and where to send the package. Please note items sent to us without a prior approved return request are not accepted and refunds can not be issued according to our company return policy.

Please request a return address via email when your item is not eligible for a free return. DO NOT send it to the sender address mentioned on the shipping label.

Items sent back to us without an approved return request will not be accepted.

You can always contact us for any return questions at nocturnalnest1@gmail.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns/exchanges on sale items or gift cards.

 

Exchanges
The quickest way to get the items you want from our website would be to place a new order, as soon as your return request is approved for a refund.


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will then process the return of the merchandise. We will also notify you of the approval or rejection of your refund status.  We will notify you once your return is approved, refund is issued to the original payment method in 7-10 business days. 

Product Contentment Assurance

Returns based on personal preferences or subjective quality perceptions may not qualify for a full refund. Feel free to contact us with concerns before initiating a return for assistance. Your satisfaction is our top priority.

Can I still return items if they are worn, or damaged, or have the tags removed?
1. You can only return items that are unworn, unwashed, and undamaged, and have the original tags attached and the original packaging.
2. The following items cannot be returned or exchanged: wallets, watches, and jewelry. 
3. Items with non-returnable marks and free gifts cannot be returned.

How will I get my refund?
1. Refunds will be processed within 7 days after we receive your package. 
2. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. During high-volume seasons such as Black Friday or Christmas, additional time of up to 1 week may be needed to process your refunds. We're sorry for any inconvenience this may cause you.

Important Notice:
1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.
2. We do not accept returned items that we were not made aware of (make sure to contact us before making a return request), and we will not be responsible for sending those items back to you.

NOTE: You must contact us within 90 days from the purchase date if you have any issues with your return.